Musbet is operated by Excite Ultra Media Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202601040-FI2. That licence is the legal basis on which we run this platform, and it sets out the standards we are required to meet — covering how we handle player funds, how we resolve disputes, and how we conduct ourselves when things do not go to plan.

We launched in 2026 with a straightforward aim: to build a gambling platform that works properly for players based in the United Kingdom. That means being clear about how the site operates, keeping our terms readable, and not hiding important information in small print. Players in the UK are fully supported across every part of the site, from account registration through to withdrawal.

How we handle your money

Player balances are kept separate from the operational funds we use to run the business. This is not a formality — it means that the money you deposit is not used to cover our costs or mixed into general company accounts. When you request a withdrawal, we aim to process it within 0 to 48 hours, and the minimum withdrawal amount is £20, the same threshold as the minimum deposit. We think consistency there matters.

The payment methods we list on the site are chosen because they are established, widely used, and capable of handling transactions reliably. We do not add a payment route simply to extend a list. If a method does not meet a basic standard of reliability for UK players, it does not appear on the platform.

Safer gambling and accountability

We take our obligations around safer gambling seriously, and that shapes decisions about how the platform is built rather than being something bolted on afterwards. Tools that let you set deposit limits, take a break, or close your account are part of the site's standard functionality. If you need to use them, they are there and they work. We would rather you gamble within your means and return to the site over time than push beyond what is comfortable for you.

Being held accountable matters to us in a practical sense. The Anjouan Gaming Authority provides the regulatory framework within which we operate, and we are expected to meet its requirements consistently — not only when it is convenient. If a player raises a complaint or a dispute arises, we have a process for dealing with it, and we follow that process. We do not consider a complaint resolved until the player has had a proper response.

The game providers we work with — including studios such as Evolution, Pragmatic Play, NetEnt, and Hacksaw Gaming — are selected because their products are tested, certified, and built to fair-play standards. The same logic applies to every provider on the platform. We are not in a position to vouch for a studio's output if we have not satisfied ourselves that it meets a reasonable standard.

If you have questions about how we operate or want to understand any aspect of the site in more detail, our support team is available to help. We would rather answer a question directly than leave you guessing.