This Privacy Policy explains how Musbet, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. We encourage you to read this page carefully so you understand exactly how your information is handled.

What We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under the licensing conditions set by the Anjouan Gaming Authority. During transaction processing, we may also collect data relating to the payment method you use — for example, partial card details or e-wallet identifiers — solely to facilitate secure financial transfers and to detect any irregularities that could indicate fraud or money laundering.

We also gather technical data during your sessions on our web platform. This includes your IP address, browser type, device type, and session activity logs. We use this information to maintain the security and stability of the platform, to identify and respond to suspicious behaviour, and to ensure that the service functions correctly across different browsers and screen sizes. Cookies are used to keep your session active and to remember certain preferences; you can manage cookie settings through your browser, though disabling certain cookies may affect how parts of the platform operate.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only staff members who require access to your data in order to carry out their role — such as customer support or compliance personnel — are permitted to view it. We do not sell your personal data to third parties under any circumstances.

There are limited situations in which we share your data with external parties. These include payment gateway providers who process your transactions, identity verification services we use to confirm your age and identity, and regulatory or law enforcement authorities where we are legally required to disclose information. In each case, data is shared only to the extent necessary and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain your data for the period required by our licensing obligations and applicable law. Once that retention period has passed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your data where we are not legally required to retain it. To exercise any of these rights, please contact us through the support channels available on our web platform. We will respond to your request within a reasonable timeframe.

If we make any significant changes to this Privacy Policy, we will notify you through your registered account or by a notice on our web platform before the changes take effect. Continued use of the platform following such notification will constitute your acknowledgement of the updated policy.